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Pick the guide for your role
Each guide is a self-contained walkthrough with screenshots of every step. Choose the one that matches what you do day-to-day — reception admissions, or billing & case management.
Available guides
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Reception · First Line Support
Reception Training Guide
Everything the reception and First Line Support team needs to admit patients, keep their details up to date, and finalise discharges on the reception side of the Hawk.
Login & 2FA
Admissions
Updates
Discharge
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Billing · Case Management
Billing & Case Management Guide
Everything the billing and case-management team needs to capture, review, release and invoice a patient's bill in the Hawk — from admission through to the medical scheme.
Capture
Review
Release
Invoice
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Rates Administration
Rates Management Admin Guide
Everything a rates administrator needs to manage tariffs, prices, medical-aid rate tables and decaying per-diem agreements in the PMA Admin Console.
Tariffs
Prices
Rate tables
Per-diem
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